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Last updated: October 2, 2026

This Privacy Policy explains how Auto Xpert ("Auto Xpert", "we", "us" or "our") collects, uses, discloses and protects personal information when you visit auto-xpert.org (the "Site"), request a quote, or otherwise interact with us. By using the Site you agree to the practices described in this Policy.

1. Information we collect

We collect the following categories of personal information:

  • Information you give us. When you submit a quote request or contact form, we collect your name, telephone number, email address, vehicle details, and any information you choose to include in your message.
  • Information collected automatically. When you visit the Site we may collect your IP address, browser type and version, device type, operating system, referring page, the pages you view, and the dates and times of your visits. This information is collected through cookies and similar technologies, and only to the extent you have consented (see Section 4).
  • Information from advertising platforms. Where you reach the Site from an online advertisement, we may receive information about the campaign, advertisement or keyword that referred you.

We do not knowingly collect Social Security numbers, financial account numbers, precise geolocation, biometric information, or information revealing racial or ethnic origin, religious beliefs, health conditions, or sexual orientation. Please do not submit such information to us.

2. How we use information

We use personal information to:

  • respond to quote requests and enquiries, and provide the services you ask for;
  • schedule appointments and communicate with you about your vehicle and your order;
  • operate, maintain, secure and improve the Site;
  • measure the performance of our marketing, including online advertising;
  • comply with legal obligations and enforce our terms; and
  • send you service updates or promotional messages where you have asked to receive them.

3. How we share information

We do not sell personal information for money. We may disclose personal information to:

  • Service providers who perform functions on our behalf, such as website hosting, form processing, email delivery and analytics, and who are permitted to use the information only to provide those services to us;
  • Advertising and analytics partners, specifically Google LLC, in connection with Google Analytics and Google Ads (see Section 4);
  • Professional advisers, such as our accountants and legal counsel;
  • Authorities or other parties where we believe disclosure is required by law, court order or legal process, or is necessary to protect the rights, property or safety of Auto Xpert, our customers or others; and
  • A successor entity in connection with a merger, acquisition, financing or sale of all or part of our business.

We do not sell personal information, and we do not disclose personal information to third parties for their own independent marketing purposes.

4. Cookies and similar technologies

Cookies are small text files stored on your device. We use the following categories:

  • Strictly necessary. Required for the Site to function, to keep it secure, and to remember your cookie choice. These are always active and cannot be switched off.
  • Analytics. We use Google Analytics 4 to understand which pages are viewed and how the Site performs. This helps us improve the Site. Reporting is aggregated.
  • Advertising. We use Google Ads to measure the performance of our advertising and to show relevant advertisements. These cookies may be used to build a profile of your interests across sites.

You can control cookies at any time through your browser settings. Most browsers let you block all cookies, block third-party cookies only, delete cookies already stored, or alert you when a cookie is set. Blocking strictly necessary cookies may stop parts of the Site working.

You can also opt out of Google Analytics across all sites using the Google Analytics Opt-out Browser Add-on. Information about how Google uses data is available at policies.google.com/technologies/partner-sites.

5. Retention

We keep personal information only for as long as necessary for the purposes described in this Policy, including to meet legal, accounting or reporting requirements. Quote and enquiry records are generally retained for the duration of our relationship with you and for a reasonable period afterwards. Analytics data is retained in accordance with the retention settings configured in Google Analytics.

6. Your choices and requests

You may contact us at any time to:

  • ask what personal information we hold about you;
  • ask us to correct information that is inaccurate or out of date;
  • ask us to delete information we hold about you, where we are not required to keep it for legal, accounting or record-keeping reasons; and
  • ask us to stop sending you marketing messages. Every marketing email we send includes an unsubscribe link, and you may also reply to any message or call us to opt out.

We will respond to requests within a reasonable period. We may need to verify your identity before acting on a request, and we may decline a request where the law permits or requires us to retain the information. We will not treat you differently for making a request.

You can control cookies and analytics tracking using the browser and Google opt-out tools described in Section 4.

7. Security

We maintain reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, misuse or alteration. The Site is served over HTTPS. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's privacy

The Site is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Third-party links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of any site you visit.

10. Changes and contact

We may update this Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be made prominent on the Site. Your continued use of the Site after an update constitutes acceptance of the revised Policy.

If you have questions about this Policy or wish to exercise a privacy right, contact us:

Auto Xpert
1290 Old County Rd B, Belmont, CA 94002
Email: info@auto-xpert.org
Telephone: (650) 541-7030